Communication
Planning
Organizing
Implementation
Building Relationships
Measuring

– Career Coach
– Finding Volunteers
– Leadership for Teams
– Meeting Management
– Positive Approaches to Difficult People
– Retaining Team Members
– Team Formations
– Team Trends
– Train the Trainer
– Workshops and Retreats

POSSOTIVE APPROACHES TO DIFFICULT PEOPLE

Learn practical and effective techniques for working positively and successfully with various personalities. Develop skills which influence and shape behaviors and which contribute to team collaboration. These techniques work well with bosses, co-workers, employees or the public.

Who Should Attend?
All employees. This includes everybody from the top down. This course is an excellent refresher for even the most sensitive interpersonal skills practitioner.

What Skills Will They Learn?
– Recognize common difficult behavior patterns
– Examine why difficult people behave the way they do
– Identify coping steps for handling a difficult person
– Develop methods to control your reaction to difficult people
– Why people exhibit difficult behavior
– Acceptance of differences
– Gain commitment to change
– Break down communication barriers
– Active listening
– Control anger 3/4 theirs and yours
– Determine that it takes 3/4 practice, patience and perseverance

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