Who Should Attend?
Team members, managers and program leaders, responsible for implementing process management in their organization.
What Skills Will They Learn?
– Describe the broad concepts on which quality management is based
– Identify and apply the 8-Step Problem Solving Process for a successful quality improvement project, including key skills
– Illustrate the basic statistical tools used to carry out a quality program
– Identify critical issues
– Explore causes
– Analyze data
– Examine results
– Select a solution
– Develop an action plan
– Assign responsibilities
– Track time lines
– Follow up and monitor success
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