Communication
Planning
Organizing
Implementation
Building Relationships
Measuring

– Change: Keep Up!
– Creative Thinking
– Decision Making for Support Staff
– Negotiation
– Problem Solving for Individuals
– Problem Solving for Teams

NEGOTIATION

Every participant in a negotiation has two significant concerns: substance, the outcome of the negotiation, and relation, the impact of the negotiation on the other party. Discover your negotiating style preferences, learn to recognize the patterns which others follow, and investigate options that can lead to win-win results.

Who Should Attend?
Members of negotiation teams, lead negotiators, facilitators and mediators.

What Skills Will They Learn?
– Examine the balance between substance and relationship
– Identify patterns or styles of bargaining behavior
– Practice dealing with silence in negotiation situations
– Gather information before sessions
– Hints for staying cool and being able to think
– Keep the attitude of competition under control
– Define your purpose, limits, and expectations
– Explore the important issues
– Develop a negotiation strategy and design fall back strategies
– Create a contingency plan
– Practice negotiation and communication skills
– Let go of the negotiations when negotiating is over

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