Who Should Attend?
Secretaries, administrative assistants and clerical support personnel with decision-making responsibilities or who wish to further develop their skills as professional secretaries.
What Skills Will They Learn?
– Recognize decision situations
– Apply systematic approaches to problem solving
– Plan work and assign priorities logically
– Delegate more effectively
– Apply decision logic tables and quantitative decision-making processes
– How to identify decision making situations
– How to distinguish between facts and inferences
– Group vs. individual decision-making
– Decision logic tables
– Quantitative decision making
– Seven-step method of problem solving
– Applying initiative in absence of supervisor
– Delegation and responsibility
– Accountability and reporting
– Time lines and Milestones
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