– 30 Seconds to Impact
– Communicating with Customers
– Conflict Management: Tools for Growth
– Intentional Success
– Motivation
– Opening Sales
– Performance Workshop
– Relationship Selling
– Spheres of Influence
– Supervision
– Supervision and Group Performance

SUPERVISION & GROUP PERFORMANCE

Expand your awareness of group processes and their impact on organizational performance, while developing effective team building skills and techniques. You will examine aspects of group dynamics and discover ways to enhance a group's ability to work toward organizational goals.

Who Should Attend?
Supervisors, managers, team leaders and anyone interested in group processes and leadership styles.

What Skills Will They Learn?
– Diagnose a current group's development
– Identify strategies to improve productivity and morale
– Plan, facilitate and evaluate a productive meeting
– Negotiate individual and group conflicts
– Analyze the dynamics of change, the reasons for resistance and the skills needed to implement change
– Empower employees to create high performing teams
– Discuss leadership and group development
– Improve team communication
– Select methods to deal with conflict
– Use decision making and problem solving models
– Practice team effectiveness games

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