– 30 Seconds to Impact
– Communicating with Customers
– Conflict Management: Tools for Growth
– Intentional Success
– Motivation
– Opening Sales
– Performance Workshop
– Relationship Selling
– Spheres of Influence
– Supervision
– Supervision and Group Performance

SUPERVISION

Learn the fundamentals of leadership, team building and conflict management. Enhance your interpersonal skills, decisiveness and flexibility. Make the transition from worker to supervisor with the needed confidence and competence.

Who Should Attend?
New supervisors and work leaders or persons about to assume supervisory or lead positions.

What Skills Will They Learn?
– Oral communication
– Leadership
– Self-direction
– Flexibility
– Decisiveness
– Managing a diverse workforce
– Human resource management
– Team building
– Making the transition to supervisor
– Supervisory responsibility and ethical conduct
– Communication skills
– Planning, organizing, implementing and evaluating work
– Motivation
– Managing employee performance
– Customer service

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