– 30 Seconds to Impact
– Communicating with Customers
– Conflict Management: Tools for Growth
– Intentional Success
– Motivation
– Opening Sales
– Performance Workshop
– Relationship Selling
– Spheres of Influence
– Supervision
– Supervision and Group Performance

PERFORMANCE WORKSHOP

An introduction to performance management techniques featuring group exercises in which the participants apply principles of quality to their own organizational structure and work processes. Participants gain a fundamental understanding of function analysis, work-process, and basic management.

Who Should Attend?
This workshop is designed for managers and supervisors who are considering implementing quality management in their organizations and individuals who will participate on quality improvement or process action teams.

What Skills Will They Learn?
– State the ten basic principles of quality management and describe how to apply them
– Identify opportunities for quality improvement
– Link quality management to productivity
– Demonstrate work-process analysis to select, summarize, measure and improve your processes
– Name the seven basic tools of quality management
– Explain the level of commitment required to implement quality management
– Discover the philosophy of quality management
– Apply the methodology of quality management
– Identify the resources of quality management

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