– 30 Seconds to Impact
– Communicating with Customers
– Conflict Management: Tools for Growth
– Intentional Success
– Motivation
– Opening Sales
– Performance Workshop
– Relationship Selling
– Spheres of Influence
– Supervision
– Supervision and Group Performance

OPENING SALES

What motivates you? Increased income, fringe benefits, threats of "corrective action" or dismissal? All of us know that these external motivators have limited impact on our behavior -- as soon as the outside agent disappears, so does the motivation. Create motivation that generates energy and even augments your own inspirational capability.

Who Should Attend?
Any and all account executives, sales managers, inside/outside sales representatives, customer service supervisors and representatives, negotiators.

What Skills Will They Learn?
– Use five steps to open up the sales process
– Generate outcomes before the sales call
– Call up your best energy when you need them
– Build on and improve your rapport skills
– Pace and lead - subtle conversations skills
– How to ask better questions
– Re-establish rapport chasms
– Find out what your customers need and want
– Reframe objections and us them
– Make every customer contact an "expansion experience"

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