– 30 Seconds to Impact
– Communicating with Customers
– Conflict Management: Tools for Growth
– Intentional Success
– Motivation
– Opening Sales
– Performance Workshop
– Relationship Selling
– Spheres of Influence
– Supervision
– Supervision and Group Performance

CONFLICT MANAGEMENT: TOOLS FOR GROWTH

Conflict is inevitable in any set of relationships. And, conflict is a necessary stage in the process of group development. Because conflict wont disappear and can even be beneficial, we would do well to become skilled at practicing its management. This course will assist you in your skill building.

Who Should Attend?
This course is designed to meet the needs of individuals, teams, managers, supervisor, administrators, support staff, customer service and sales people.

What Skills Will They Learn?
– Recognize and respond clearly to inappropriate conflict
– Distinguish the difference between "intent to protect" and "intent to connect"
– Respond to appropriate conflict in ways that promote learning and growth
– Listen with the intent to learn -- what it means, what it creates
– Create a climate which increases understanding
– Stay engaged in the process
– Ask questions that add information and maintain or increase rapport
– Manage conflict with mediation and negotiation tools
– Develop third party coaching skills for conflict situations
– Facilitate conflict resolution with collaborative techniques and growth-oriented options

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