Who Should Attend?
Employees who interact with others inside and outside their organization.
What Skills Will They Learn?
– Explain the relationship between effective communication and quality service
– Describe the elements necessary for effective communication with customers
– Use knowledge of listening, verbal and non-verbal cues and communication styles to provide quality service
– Practice and apply communication tools and techniques for handling requests, problems and complaints effectively, to satisfy the customer
– Identify basics and benefits of effective communication
– Practice listening techniques
– Analyze communication styles
– Discuss external and internal customer expectations
– Personalize effective communication techniques for your environment
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