– Assertive Skills
– Attention Skills and Memory Development
– Performance Improvement
– Reengineering
– Stress Management

REENGINEERING

Most organizations have been challenged to make quantum leaps in their performance through several ambitious goals: cutting red tape, putting customers first and cutting back to basics are a few. Reengineering is essentially a restructuring of core work processes to make improvements in cycle time, costs and quality.

Who Should Attend?
Supervisors, managers and key personnel involved in reengineering.

What Skills Will They Learn?
– The skills and knowledge to begin applying reengineering tools in your agency
– An understanding of what process engineering means and how to apply it
– Techniques for changing work processes, work flows, organizational structures, jobs and results
– The environmental factors driving reengineering in the federal government
– How reengineering relates to total quality management and reinvention
– Assessing the work place, challenging assumptions, identifying opportunities and identifying who does the work
– Strategies for implementing newly redesigned processes
– Barriers to Reengineering and ideas for dealing with them
– Finding additional assistance to help carry out a reengineering effort

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