Who Should Attend?
This course is designed for all levels of personnel. Both professional and personal communication is enhanced after attending this program.
What Skills Will They Learn?
– Identify and use the elements in the communication process for understanding and action
– Speak clearly and concisely with specific meaning
– Listen for intent and meaning
– Paraphrase messages for effective listening and understanding
– Recognize and interpret verbal and nonverbal feedback
– Assess your own and other's communication skills
– Use appropriate repetition
– Explain the communication process
– Use verbal and nonverbal feedback
– Identify effective listening
– Practice communication styles
– Reduce barriers to effective communication
– Associate the unknown with the known
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